At testbankmix.com, our priority is the fast and secure delivery of your academic materials. As most of our products are digital, access is typically immediate. For any future physical shipments, the details below will apply.

1. Digital Product Delivery

1.1 Instant Access

Most of our study materials are delivered digitally. After you complete your purchase, you’ll receive a download link via email and/or directly on your order confirmation page.

1.2 Access Issues

If you don’t receive your download link within 15 minutes of purchase, please check your spam/junk folder. If it’s not there, don’t hesitate to contact us at [email protected] for assistance.

2. Physical Shipping (If Applicable)

Should we offer physical materials in the future, the following terms will apply:

2.1 Shipping Costs

  • Domestic: Costs will be calculated at checkout based on your address and the weight of your order.
  • International: Shipping fees are region-based and may include customs duties or taxes. Please note that buyers are responsible for any such additional charges.

2.2 Delivery Times

  • Domestic Orders: Expect delivery within 3–7 business days.
  • International Orders: Expect delivery within 10–21 business days.

Please remember that these are estimates and may be affected by courier delays or customs processing.

3. Processing Time

For physical items only, orders are typically processed within 1–3 business days of payment confirmation. Once your order has shipped, you’ll receive an email with a tracking number.

4. Shipping Restrictions

We currently do not ship to P.O. boxes or military addresses (APO/FPO). Additionally, some products may not be shipped to certain countries due to carrier limitations or legal restrictions.

5. Lost or Damaged Shipments

5.1 Lost Packages

If your tracking number shows no updates or your package hasn’t been delivered within the expected timeframe, please contact us at [email protected]. We’ll follow up with the carrier to investigate.

5.2 Damaged Items

Report any damage within 7 days of receiving your package. Please include your order number and clear photos of the damaged item and its packaging.

6. Contact Us

Have questions about delivery or need help tracking your order? We’re here to assist.

📧 Email: [email protected]