At testbankmix.com, we are committed to delivering quality academic resources and ensuring a transparent experience for our customers. Please read our policy below to understand your rights regarding refunds and returns.

1. Eligibility for Refunds

1.1 Digital Products:

Due to the nature of digital content, all sales of downloadable products (e.g., test banks, solution manuals) are considered final once the download link is delivered. We do not offer refunds or returns for digital products unless you encounter a technical issue.

1.2 Exceptions:

A refund or resolution may be requested within 7 days of purchase only if a digital product is:

  • Defective
  • Inaccessible
  • Significantly different from its description

2. Refund Request Process

To initiate a refund request for eligible cases, please follow these steps:

  1. Contact us at [email protected] within 7 days of your purchase.
  2. Include your order number in the email.
  3. Provide a brief explanation of the issue, along with any supporting details or screenshots if applicable.
  4. Our team will review your request and respond within 2–3 business days.

3. Refund Approval and Processing

  • If your refund request is approved, the refund will be issued via your original payment method.
  • Processing times may vary depending on your financial institution but typically take between 5 to 10 business days to appear in your account.
  • You will receive an email confirmation once the refund has been initiated.

4. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • You purchased the wrong product and have accessed or downloaded it.
  • You changed your mind after purchasing a digital item.
  • Your device or software is incompatible with our file formats (it is your responsibility to check compatibility before purchase).
  • The product was bought from a third-party or unauthorized reseller.
  • Misuse, tampering, or sharing of product files.

5. Contact Us

If you have any questions or concerns about your order or this policy, we’re here to help.

📧 Email: [email protected]